Plan comparison
What counts as a lead?
A lead is created when a visitor sends their first message via the chat widget or WhatsApp. Each unique visitor or phone number counts as one lead per agent. Returning visitors resume their existing conversation and don’t count as a new lead.What happens when I hit my lead limit?
New chat sessions are created with AI disabled. The visitor’s message is still captured, but the agent won’t respond automatically. You can:- Upgrade to a higher plan for immediate access
- Wait for the next billing cycle when the counter resets
- Respond manually via the Conversations page
Upgrading and downgrading
- Upgrades take effect immediately
- Downgrades are deferred to the end of the current billing period
- You cannot make further plan changes while a downgrade is pending