General
What is SetterMaxer AI?
What is SetterMaxer AI?
SetterMaxer AI is a SaaS platform that lets sales teams create AI agents. These agents engage leads on your website or WhatsApp, follow custom prompt scripts, and book appointments on your calendar automatically.
What languages does SetterMaxer AI support?
What languages does SetterMaxer AI support?
SetterMaxer AI supports English and German for prompt generation and system messages. The
AI can converse in any language your prompt is written in.
How does the AI generate responses?
How does the AI generate responses?
SetterMaxer AI uses Google’s Gemini model to generate responses based on your prompt script. The prompt script defines the agent’s personality, conversation flow, and when to book appointments.
Agents & conversations
How many agents can I create?
How many agents can I create?
The Free plan allows 1 agent. Hobby, Standard, and Pro plans allow unlimited agents.
Can I test my agent before going live?
Can I test my agent before going live?
Yes. Use the Playground to test your prompt in a split-pane editor with a live chat preview.
Changes in the playground are saved as drafts and don’t affect live conversations.
What happens if the AI takes too long to respond?
What happens if the AI takes too long to respond?
If the AI doesn’t respond within 30 seconds, the widget shows a “Sorry, I took too long” fallback
message. This is rare but can happen during high load.
Can a human take over from the AI?
Can a human take over from the AI?
Yes. Open any conversation and send a message. Your first message automatically disables the AI
for that conversation. You can re-enable AI at any time with the toggle.
Are conversations stored?
Are conversations stored?
Yes. All messages are stored with role, content, and timestamp. You can view the full history on the Conversations page.
Calendar integrations
Which calendar services are supported?
Which calendar services are supported?
SetterMaxer AI integrates with Google Calendar, Calendly, and Acuity Scheduling. Google Calendar provides direct availability checking. Calendly and Acuity generate booking links.
Can I use multiple calendar integrations?
Can I use multiple calendar integrations?
Each agent connects to one calendar integration. Different agents can use different calendar
services.
What happens if my calendar token expires?
What happens if my calendar token expires?
Google Calendar and Calendly tokens are refreshed automatically. Acuity uses long-lived tokens. If a refresh fails, reconnect the integration from the agent’s Integrations page.
Widget & channels
Does the widget work on mobile?
Does the widget work on mobile?
Yes. The chat widget is fully responsive and works on all screen sizes.
Can I use both the website widget and WhatsApp?
Can I use both the website widget and WhatsApp?
Yes. The same agent can handle both channels simultaneously. Each channel creates separate
conversations.
Why isn't the widget loading on my website?
Why isn't the widget loading on my website?
Check your domain allowlist in the widget settings. The widget only loads on domains you’ve explicitly allowed. Also verify the agent ID in the embed code is correct.
Knowledge base
What is the Knowledge Base?
What is the Knowledge Base?
The Knowledge Base lets you feed agents trusted facts — product details, pricing, and policies — so they answer questions accurately instead of guessing. It’s available on the Standard and Pro plans. See Knowledge Base for details.
What can I add as a source?
What can I add as a source?
Three types: pasted text, a page URL (we read its text), or a PDF upload (max 10 MB, text
extracted automatically). Keep one topic per source for the best results.
Will the agent mention source names to prospects?
Will the agent mention source names to prospects?
No. Source names and file names are internal only. The agent answers using the facts it retrieves
but never reads out where they came from.
What happens if the agent can't find an answer in the knowledge base?
What happens if the agent can't find an answer in the knowledge base?
It won’t invent one. The agent offers to have a colleague follow up with details and steers the conversation back toward booking a call.
Billing
Can I try SetterMaxer AI for free?
Can I try SetterMaxer AI for free?
Yes. The Free plan includes 10 leads per month, 1 agent, and 100 messages. No credit card required.
How do I cancel my subscription?
How do I cancel my subscription?
Go to Organisation Settings → Plans and click Cancel subscription. Your plan remains
active until the end of the billing period, then reverts to Free.
Do you offer refunds?
Do you offer refunds?
Billing is handled through Digistore24. Contact their support for refund requests.